Frequently Asked Questions
Everything you need to know about your Ethnasia experience.
What materials are used in Ethnasia jewelry?
We use high-quality materials including 925 sterling silver, 18k gold plating, and ethically sourced semi-precious stones to ensure durability and style.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place, preferably in the provided Ethnasia pouch.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.